You have the right to ask for a refund and to return a product or to ask for an exchange with another, strictly within 14 days, counting from the date you have received your order.
By requesting a refund, exchange or credit, you will be charged with:
• The shipping cost
• The product clearance cost (regarding non-E.U. Countries)
If you would like to make a return, please follow the steps noted below.
a) Send an e-mail to [email protected] mentioning your order number, the reason for your return as well the preferable option (refund, exchange or credit) within the above period of 14 days. We will respond to you within the next 48 hours (not applicable at weekends).
b) Please pack the items in the original box in the same excellent condition as delivered, untouched and unused and ship your return to the address below, with a Courier Service to:
BABYLONIA OFFICIAL ESHOP
70, CHRYSOSTOMOU SMIRNIS, 121 31, Athens, Greece
Tel. 0030 210 577 8141
c) As soon we receive your return and upon the inspection of the product that the items are in good condition we will proceed with the refund.
For exchanges, the replacement item will be shipped by and to you under your expenses.
For refunds, the credit card used for the initial purchase will be refunded for the merchandise amount. Any shipping charges are not refundable. Please allow 3-5 days for the refund to post to your account depending on the credit card company’s processing time.
Change of already returned products will not be allowed.
All items sent by BABYLONIA OFFICIAL ESHOP have been carefully inspected ensuring that are flawless and free of any defect. In the unlikely event that any item has a quality defect, this will be excluded from the above policies and your statutory rights are unaffected.
The defective item will be returned to BABYLONIA OFFICIAL ESHOP (see address above) at customer’s expenses and we will replace it with a non-defective one bearing also the shipping cost.
BABYLONIA OFFICIAL ESHOP guarantees that all products have the qualitative and quantitative features as indicated on the item’s description.
You can send us your Babylonia Jewelry and we will fix it for you.
Please choose Courier Service as the Post Office is untraceable.
You will be informed about the repair cost depending on the damage and you also pay the shipping cost (to and from).
Our address is:
70, Chrysostomou Smyrnis
12131, Peristeri, Attiki, Greece
tel. 0030 210 577 8141
Please write a note about your repair as well as your detailed shipping address for the return. Once we receive your jewelry, we will inform you about the repair.